This Privacy Policy applies only to personal information collected from individual customers. This policy is not applicable to personal information that has been aggregated or made anonymous and no longer specifically relates to an identifiable individual. FX Satellites reserves the right to use aggregated or anonymous information in any manner it considers appropriate. For example, we may collect and summarize customer information in a format that no longer identifies the individual for statistical purposes. For example, we may collect your postal code to assist us in our flyer distribution.
FX Satellites is committed to keeping your personal information secure and private and has built security measures into this website to ensure your online safety while shopping this site. With your consent, we may use your personal information for the following purposes:
Fulfill requests for products, services or information.
Provide customer services.
Provide feedback in an online survey or other method to assist us in improving the effectiveness of our customer relations.
Administer contests or promotions.
Tailor our online offerings to your preferences.
Subscribe to a newsletter or a mailing list.
Request e-mail notification of your order status.
Offer new products and services.
Personal information typically includes, but is not limited to, such information as your name, address, phone number, and e-mail address. You always have a choice to not provide us with any of your personal information. If you choose not to provide us your personal information, we may not be able to provide you with the product, service, or information that you requested. For example, we cannot process a credit card payment, without collecting personal information.
By providing your personal information to FX Satellites means that you agree and consent that we may collect, use, and disclose your personal information in accordance with this Privacy Policy. In addition, FX Satellites may, when appropriate, request your explicit authorization or consent.
If you choose to withdraw your consent, and for certain reasons, FX Satellites is unable to comply with your request, we will always notify you that we cannot do so. For example, withdrawing your consent would result in our inability to fulfill the terms of your contract for products and/or services with us.
FX Satellites may disclose your information as permitted or required to by law; for example:
to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
to comply with court rules regarding the production of records and information; and
to our legal counsel.
The security of your personal information is a high priority for FX Satellites. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
FX Satellites will share your personal information with certain select service providers in order to support your customer relationship with FX Satellites as detailed above. For example, service providers will be engaged to confirm your identity and address, to assist in the order fulfillment process, repair products purchased, and to assist in alerting you to product and service offerings that we think may be of interest to you. All such service providers only use your information for the purposes and in the matter we have instructed them. They have also committed to keeping your personal information confidential, using it only as directed by FX Satellites and to secure your personal information in a manner that is consistent with this Privacy Policy.
We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.
You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request. You can make such a request by writing to us at the addresses provided at the end of this Policy to the attention of Privacy Compliance Representative.
You can request that we provide you with your information and/or update your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request. You can make such a request by writing to us at the addresses provided at the end of this Policy to the attention of Privacy Compliance Representative.
The online store at fxsatellites.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. FX Satellites is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information via our C.O.D. payment option or you may always contact a sales representative over the telephone at: (403) 590-9145. It is FX Satellites practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase. While we strive to protect your personal information, FX Satellites cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
The fxsatellites.com web site uses "cookies", a technology that installs a small amount of information on a web site user's computer to permit the web site to recognize future visits using that computer. Cookies enhance the convenience and use of the fxsatellites.com web site. For example, the information provided through cookies is used to recognize you as a previous user of the fxsatellites.com web site (so you do not have to enter your billing information every time), to offer personalized web page content and information for your use, to track your activity at the fxsatellites.com web site, to respond to your needs, and to otherwise facilitate your fxsatellites.com web site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the fxsatellites.com web site and your ability to access certain features of the fxsatellites.com web site or engage in transactions through the fxsatellites.com web site.
The fxsatellites.com web site may contain links to other web sites or internet resources. When you click on one of those links you are contacting another web site or internet resource. FX Satellites has no responsibility or liability for or control over those other web sites or internet resources or their collection, use and disclosure of your personal information.
We encourage you to read the privacy policies of those other web sites to learn how they collect and use information about you.
FX Satellites is responsible for all personal information under its control. If you have any questions, concerns, or complaints about the privacy policy, please contact us at the below:
Email: Click here
Phone: (403) 590-9145
Address: FX Satellites
Attention: Privacy Compliance Representative
#204, 55 Westwinds Crescent N.E.
Calgary, AB T3J 5H2
We will respond to your request or investigate your concern as quickly as we can.
To accommodate changes in our service, the technology, and legal developments, this Policy is subject to change. We may amend any portions of this Policy when it is appropriate to do so. This Policy is effective as of the Effective Date listed below. If this Policy is changed, the Effective Date will be changed to indicate the date of the last amendment.